In the event of a defective item, within the terms of the guarantee, you have the right to have it repaired or replac...

Yes, you can, but please email us at info@luminalpark.com first to inform us and to send us a valid tracking number. ...

You can call us and ask for it, but then we must ask you to provide us with a written request by email at info@lumina...

No, it is not possible to use the credit you get as a refund for a return to purchase a new order, that means it is n...

No, unfortunately it is not allowed to issue a refund by using a different payment method than the one previously sel...

Yes, we will send you the refund receipt per email as soon as your refund is issued. If by placing your order you ask...

Once your refund is issued by Luminal Park, how long the transfer will take depends on your bank or credit card company.

Your refund will be issued within 14 days of expressing your withdrawal from contract or communication of faulty item...

The refund will be issued using the same payment method selected to pay your order.

We will not refund: ❌ Non-standard shipping services, such as express delivery or delivery service by appointment. ❌ ...

The refund amount varies depending on whether you are a private customer or a business.   For private customers   If ...

Certainly, for private customers, if you exercise your right of withdrawal, the purchase price will be refunded, incl...

If you received a faulty/damaged product or you want to ask for return, please contact us. We will send you a return ...

We are sorry you received the wrong item, we can defintely help! Please email us at info@luminalpark.com within 8 day...

You can return items without giving any reason to this, but only if the products are still resellable and contained i...