Products, Prices, Offers

• Are the items I receive exactly identical to the ones portrayed on the website?
• Are the prices shown on the website VAT inclusive?
• If I purchase several items, do you offer any discounts?
• Where are your products manufactured?
• Where can I find your product catalog?
• Can I get a product preview at your headquarters?

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Create an order

• How will I receive my invoice?
• Do I receive an invoice for my order?
• How can I cancel, edit or add to my order?
• Where is my order?
• How can I order online?
• I do not feel safe shopping online, what can I do?

Shipment and delivery

• Delivery on Saturday or Sunday
• What does oversize items surcharge mean?
• I am usually not at home, how can I receive my parcel?
• I no longer want the ordered item, can I refuse delivery?
• Which delivery address should I choose?
• Can I choose the courier that will deliver my parcel?

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Shipment to an UPS Pick-UP Access Point

• How does delivery to UPS Access Point work?

Returns and refunds

• Is it possible to get a refund instead of a replacement for a defective item?
• Can I ship my return to your warehouse at my expense?
• Can I call you and ask for return?
• Can I use the credit I received to purchase other items?
• Can I ask for refund by a different payment method than the one previously chosen to pay my order?
• Am I getting a refund receipt?

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Payment

• Can I pay cash?
• I cannot pay by Credit Card, something is wrong with either my card or the website. What can I do?
• How can I pay for my order?

Personal data and Privacy Policy

• Privacy Policy
• I would like to change my eMail address, how can I do it?
• If I forgot my password, what can I do?
• How can I edit my personal information on my account?